Carrying out a customer survey is a relatively simple activity within the reach of many: Investigating customers to find out their needs, expectations, difficulties and perceptions when they interact …
Québec.ca: What it does better than other government sites
Have you heard of Québec.ca ? This is the new Quebec government site that was launched less than a year ago. The initiative draws on good “citizen-centered” design practices and other “centralized” …
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