Expérience client (CX et UX)
It's ringing… “ Hello, this is Mr. X from the Canada Revenue Agency, how can I help you? - Hello, I received an email notification that I had mail in My CRA Business Account , but when I log in and …
Continue Reading about The poor UX of “Mon dossier entreprise” at CRA →
Carrying out a client survey is a relatively simple activity within the reach of many: Investigating clients to find out their needs, expectations, difficulties and perceptions when they interact with …
For me, a good business relationship begins above all with the quality of the human relationship.
I work with human and talented collaborators.
