Expérience client (CX et UX)
Articles on user research, wireframes, usability testing, and ergonomics, etc.
Over the past few months, I’ve met with 3–4 Chief Technology Officers (CTOs) who all shared the same reality: they had built a functional product — often a very good one! — but they kept receiving …
Continue Reading about The UX Audit: The First Step to Improve Your SaaS Usability →
Understanding UX Today UX design, or user experience design, is all about creating applications, SaaS platforms, and interfaces that truly meet users’ needs… and not just making things pretty …
In today’s market, user experience is the deciding factor between adoption and abandonment. A poorly designed SaaS won’t get a second chance. A confusing interface, overly complex workflows, or a …
Continue Reading about 6 Signs Your SaaS Isn’t Delivering a Quality Experience →
A quick side note: The original version of this post was in French and contained French images. An English equivalent has been digitally created. It's ringing… “Hello, this is Mr. X from the …
Continue Reading about The Poor UX of “My Business Account” at CRA →
Have you heard of Québec.ca ? This is the new Quebec government site that was launched less than a year ago. The initiative draws on good “citizen-centered” design practices and other “centralized” …
Continue Reading about Québec.ca: What it does better than other government sites →
The solution used by the EDQ for registering its general public and professional customers no longer seemed to meet its growing needs. The organization wanted to offer online registration and payment …
Continue Reading about Design of a Course Registration Process →
I had a real shock when I started working in the UX field. I heard repeatedly that it was necessary to meet the needs of the customers rather than the needs of the users for the realization of a Web …
I write this article in all humility, simply to share with you research that I had to carry out within the framework of various projects and the conclusions that could be drawn from it. This is a …
The world and times are changing. The web too. On the other hand, the web does not always evolve at the same rate as the users of the sites, who are becoming more and more familiar with certain …
Continue Reading about The Implicit Visual Code of the Web →
