Over the past few months, I’ve met with 3–4 Chief Technology Officers (CTOs) who all shared the same reality: they had built a functional product — often a very good one! — but they kept receiving feedback from clients and prospects about their user interfaces and user experience (UX), especially usability: User Experience (UX) Was […]
What Is UX Design?
Understanding UX Today UX design, or user experience design, is all about creating applications, SaaS platforms, and interfaces that truly meet users’ needs… and not just making things pretty (although, let’s be honest, that does matter a little ;)). My work is about understanding what users are trying to achieve, the obstacles that frustrate them, […]
Design of a Course Registration Process
Putting people at the center of the process to create a simpler, more human, and more accessible enrollment experience.
Improving the Customer Journey to Better Support People Dealing With a Work-Related Injury or Illness
Human-Centered research and public service optimization.