Expérience client (CX et UX)
Too often, I have seen user experience considered too late in large enterprise or organizational projects. UX consultants or designers are often brought in only at the product development phase, which …
Continue Reading about User Experience (UX) in a Business Case (BC) →
Every four years, school service centers are required to produce a Plan d'engagement vers la réussite (PEVR). This tool outlines a center's major orientations, aimed at encouraging and supporting …
Continue Reading about PEVR – How to Survey a Large Group of People →
The Ministry of Energy and Natural Resources (MERN) made a commitment, through its “Strategic Plan 2018-2021: improving the quality of services”, to improve its service delivery to citizens. My …
It's ringing… “ Hello, this is Mr. X from the Canada Revenue Agency, how can I help you? - Hello, I received an email notification that I had mail in My CRA Business Account , but when I log in and …
Continue Reading about The poor UX of “Mon dossier entreprise” at CRA →
Have you heard of Québec.ca ? This is the new Quebec government site that was launched less than a year ago. The initiative draws on good “citizen-centered” design practices and other “centralized” …
Continue Reading about Québec.ca: What it does better than other government sites →
Carrying out a client survey is a relatively simple activity within the reach of many: Investigating clients to find out their needs, expectations, difficulties and perceptions when they interact with …
The Commission for Standards, Equity, Health, and Safety at Work – CNESST (formerly CSST) was committed to modernizing its service delivery to its clientele, particularly by developing digital tools …
Continue Reading about User Survey to Modernize the Customer Journey at CNESST →
For me, a good business relationship begins above all with the quality of the human relationship.
I work with human and talented collaborators.
