Aligning students, parents, teachers, and school leadership around shared priorities
Interviews, personas and Conceptual Content Architecture Workshops for Québec.ca
A content architecture guided by the real needs of citizens, rather than by an organization’s internal structure.
B2B: Enhanced Customer Experience for Cabico
UX analysis, information architecture, and the optimization of a complex customer experience.
Design of a Course Registration Process
Putting people at the center of the process to create a simpler, more human, and more accessible enrollment experience.
Improving the Customer Journey to Better Support People Dealing With a Work-Related Injury or Illness
Human-Centered research and public service optimization.
How to Use Digital Strategy to Make Rural Areas More Attractive to Young People
Understanding the real needs of young adults to support their settlement in rural regions.
