Too often, I have seen user experience considered too late in large enterprise or organizational projects. UX consultants or designers are often brought in only at the product development phase, which is a mistake. This is why I am interested in integrating user experience (UX) into business cases (BC). In my humble opinion, this should […]
PEVR – How to Survey a Large Group of People
Aligning students, parents, teachers, and school leadership around shared priorities
Interviews, personas and Conceptual Content Architecture Workshops for Québec.ca
A content architecture guided by the real needs of citizens, rather than by an organization’s internal structure.
The Poor UX of “My Business Account” at CRA
A quick side note: The original version of this post was in French and contained French images. An English equivalent has been digitally created. It’s ringing… “Hello, this is Mr. X from the Canada Revenue Agency. How can I help you?“ – “Hello, I received an email notification that I had mail in my CRA […]
Québec.ca: What it does better than other government sites
Have you heard of Québec.ca ? This is the new Quebec government site that was launched less than a year ago. The initiative draws on good “citizen-centered” design practices and other “centralized” government sites, such as Canada.ca , Gov.uk , Ontario.ca , etc. The ultimate objective of such a platform is to bring together government […]
12 essentials for client interviews in government departments and large organizations
Carrying out a client survey is a relatively simple activity within the reach of many: Investigating clients to find out their needs, expectations, difficulties and perceptions when they interact with our organization. Over time (and experience;)), I was able to discover certain client interview practices that are essential in a government or large company context. […]
Improving the Customer Journey to Better Support People Dealing With a Work-Related Injury or Illness
Human-Centered research and public service optimization.
