Audrey Marcotte is a Senior Consultant in User & Customer Experience (UX/CX). With over 14 years of experience in the field of web and applications, she has a strong background in user experience, ergonomics, and interface design. Passionate, curious, and versatile, she holds a bachelor’s degree in graphic design and a master’s degree in interaction design. She is certified in user experience by the Nielsen Norman Group and a member of the Interaction Design Foundation. She works in Canada, France and the United States.
In the past, she has worked on several complex digital projects for various organizations, including:
- Canadian Space Agency (CSA)
- Canadian Armed Forces
- Florida Highway Safety and Motor Vehicles (FLHSMV)
- Royal Canadian Mounted Police (RCMP)
- Ministry of Executive Council (MCE)
- Ministry of the Environment, Fight Against Climate Change, Wildlife, and Parks (MELCCFP)
- Ministry of Forests, Wildlife, and Parks (MFFP)
- Defence Research and Development Canada (DRDC) – Valcartier Research Centre
- Public Safety Canada
- Thales Digital Solutions
She has also contributed to numerous client experience strategies for organizations such as:
- School Service Center of the Discoverers
- Standards, Equity, Health and Safety at Work Commission (CNESST)
- Ministry of Energy and Natural Resources (MERN)
- Ministry of the Environment, Fight Against Climate Change, Wildlife, and Parks (MELCCFP)
Audrey focuses on the preliminary stages of a project, defining business and end-user needs through interviews, workshops, and analytical data. She then develops the CX/UX strategy, involving:
- Creating personas, client journeys, and scenarios
- Designing information architecture
- Creating wireframes and prototypes
- Writing recommendation and strategy reports
Education
Nielsen Norman Group / UX Certification, 2023
Laval University / Master’s in Interaction Design, 2009 – 2011
Laval University / Bachelor’s in Graphic Design, 2004 – 2007
Intuit/Lab, Paris / Studies in the field of image, multimedia option, 2006 – 2007
Distinctions
- Entrepreneurial scholarship from Hydro-Québec in 2007
- Scholarship for studies outside Quebec from Laval University in 2006
