{"id":15996,"date":"2021-09-10T15:26:07","date_gmt":"2021-09-10T19:26:07","guid":{"rendered":"https:\/\/audreymarcotte.ca\/how-can-i-test-and-improve-the-customer-experience-within-my-organization\/"},"modified":"2025-01-10T14:59:32","modified_gmt":"2025-01-10T19:59:32","slug":"test-improve-client-experience","status":"publish","type":"page","link":"https:\/\/audreymarcotte.ca\/en\/user-experience-ux\/test-improve-client-experience\/","title":{"rendered":"How Can I Test and Improve the Customer Experience Within My Organization?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I always prioritize respecting your past investments while identifying areas for improvement to help you achieve your goals and those of your customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The implementation of these recommendations is carried out in collaboration with your current development team or supplier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Usability Testing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">During the design phase of your project, I recommend validating usability with your clients by testing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Information architecture<\/strong><\/li>\n\n\n\n<li><strong>Mockups<\/strong><\/li>\n\n\n\n<li><strong>Prototypes<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The number of users required varies depending on the element being tested and the complexity of the issues to be uncovered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These sessions are recorded, and you can observe them incognito.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Ergonomic (UX) and Quality Control Audit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are you looking for a cost-effective way to assess the usability and quality of your web platform? I offer a <strong>User Experience Audit<\/strong> of your solution, based on the industry&#8217;s best standards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether it\u2019s called UX diagnostics, an ergonomic audit, cognitive inspection, or heuristic evaluation, the goal is always the same: to evaluate your platform or web application using a rigorous methodology and recognized UX criteria.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the audit, I will provide you with a detailed, easy-to-read report featuring <strong>visual ergonomic recommendations<\/strong> tailored for both decision-makers and your development team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>I always prioritize respecting your past investments while identifying areas for improvement to help you achieve your goals and those of your customers. The implementation of these recommendations is carried out in collaboration with your current development team or supplier. Usability Testing During the design phase of your project, I recommend validating usability with your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16465,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_exactmetrics_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"content-sidebar","footnotes":""},"class_list":["post-15996","page","type-page","status-publish","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Can I Test and Improve the Customer Experience Within My Organization?<\/title>\n<meta name=\"description\" content=\"Let&#039;s define areas for improvement so that you are able to achieve your goals and 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