The Ministry of Energy and Natural Resources (MERN) made a commitment, through its “Strategic Plan 2018-2021: improving the quality of services”, to improve its service delivery to citizens.My …
Design of a Course Registration Process
The solution used by the EDQ for registering its general public and professional customers no longer seemed to meet its growing needs. The organization wanted to offer online registration and payment …
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User survey to modernize the customer journey at the CNESST
The Commission for Standards, Equity, Health and Safety at Work - CNESST (formerly CSST) was keen to modernize its service delivery to its clienteles, in particular by developing digital tools in line …
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Customer surveys and digital strategy support for Place aux jeunes en région
Place aux jeunes en région has set up a website which has become the main digital platform used to link migration agents and their clienteles with a settlement project in the region.Always keen to …
